Care homes ban relatives who complain

Hundreds of care homes are banning relatives from visiting elderly residents after complaining about quality of care, according to a report for the BBC’s Victoria Derbyshire programme.

One Somerset care home prevented a man from visiting his 93-year-old father while the children of a woman in a home in Essex say she was evicted after they made a complaint.

The care homes said they had investigated the issues raised by the families.

Andrea Sutcliffe, CQC Chief Inspector of Adult Social Care.

Andrea Sutcliffe, CQC Chief Inspector of Adult Social Care.

The CQC’s chief inspector of adult social care, Andrea Sutcliffe told the BBC: “Later this week we will be publishing information to clarify people’s rights and our expectations of providers, so that people living in care homes, their family and friends can be more confident that their concerns will be listened to and acted upon by providers responsible for delivering safe, compassionate and high quality care.”

Prof Martin Green, chief executive of Care England, said it would be ‘useful’ if the CQC could keep track of how many incidents there are of relatives being prevented visits following complaints, and of residents being asked to leave.

“There may be times residents’ conditions change and that nursing home isn’t the appropriate place to give that person the right care,” he said.

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