The Care Quality Commission (CQC) has placed Orchard House in Wisbech, Cambridgeshire into special measures following inspections in October.
During the unannounced inspections, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs. Overall, Orchard House was rated as Inadequate.
CQC found that risks to people’s safety had not always been identified, assessed and managed appropriately. Staff did not reassess or learn from any events that occurred in the service to improve their practice and keep people safe.
People were not treated in a way that provided a positive experience for them. Staff did not promote individual care that focused on the needs of each person; instead they concentrated on just the task in hand. Activities for people to take part in were limited and people were provided with food that looked unappetising and pre-plated.
Rob Assall-Marsden, CQC’s head of inspection for adult social care in the central region said: “It is essential that Orchard House takes action to address the concerns we identified at this inspection. The provider has a responsibility to ensure that people living at the home are safe and protected from the risk of harm. All people living at Orchard House have a right to receive care which is of a high quality, compassionate and safe.
“We will re-inspect the home within six months to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of the service.”