CQC praises leadership, means of improvement and individual centred care

The Care Quality Commission has given a breakdown of the results from its new way of inspecting health and adult social care. 
It has found that good and outstanding care is centred on the individual, has clear and visible leadership, and has processes and staff that constantly explore ways to improve. 
The regulator is calling for providers of these services to learn from what the very best are doing well so that everyone can get the safe, high-quality and compassionate care that they deserve.
From April, people can expect to start seeing the CQC ratings on provider websites, as well as across premises, public entrances and waiting areas of care services, to drive change and to give them clear information on how their services are performing.
CQC has rated over 1,650 providers and services as either Good or Outstanding – that’s over 75% of its ratings of NHS trusts, primary medical services and adult social care services rated to date.
David Behan, (above) chief executive of the Care Quality Commission, said: "Everyone has a right to receive good care. Quite rightly, much attention is given to the instances when care services have failed people, as this can hold bodies to account and set processes in motion to make sure mistakes are not repeated. However, to achieve this we must also recognise and celebrate the services that are getting it right. 
"I am pleased that our new inspection regime is identifying some good and outstanding care across the country, from hospices, to general practices, to care that people receive in their own homes, and to NHS hospitals, mental health and community services. I would like to commend the staff who run these services and provide care on the frontline.
"I hope that shining a spotlight on some of the good and outstanding care we have uncovered will encourage learning, drive improvement and inspire greater confidence in the sectors."
By the end of the year, CQC will have inspected the majority of health and adult social care services using its new regime, and so it will be able to continue to report on what services are doing well and on where improvements are needed.
Care and Support Minister, Norman Lamb, said: "We know many thousands of people receive excellent care from health and adult social care providers and our tougher new inspections are uncovering this, as well as highlighting where action needs to be taken.
"I want to congratulate the hard working staff at services awarded good or outstanding ratings – it is now for others to follow by example."
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