Housing & Care 21 turn digital care agendas into digital reality

Housing & Care 21, a provider of retirement housing and care has launched the latest development in its strategic plans to deliver digital care systems to its customers, with the introduction of a new IP-based Care system to Walton Court, a managed housing development in County Durham.

The new digital system designed, installed and maintained by Appello, a provider of technology enabled care services and manufactured by Green Access, has multiple benefits over the previous analogue system. These include accelerated connection to Appello’s 24/7 emergency Careline service from up to 1 minute 30 seconds to just under three seconds; enhanced quality of two-way speech; and the capacity to connect multiple fire, door access and emergency calls from the housing development through to Appello simultaneously.

Other benefits include room to room calling which can be video enabled to support social inclusion, infrastructure for easy integration of other services and the ability to transfer large amounts of data.

Tony_Tench_2(1)“Traditional analogue call systems do not provide modern two-way conversations, and they can take a long time to connect, so it makes little sense to offer this to our residents when we can now take advantage of digital and IP technologies, such as those provided by Appello.” commented Tony Tench (left), chief operating officer at Housing & Care 21.

“The expectation of our residents continues to rise in line with the possibilities a digital word brings. At a practical level, we’re making a stance that all new developments, and replacements at existing developments, should be digital.”

With improved connectivity and increased security supported by the digital care system, residents at Walton Court are reporting more confidence and reassurance in the services provided by Housing & Care 21.

Tony continues: “The housing and care industry has been slow to commit to a move to digital care systems, and while we are now seeing this change, there is still much to be done. The entire supply chain has to get behind the movement from analogue to digital if the barriers to adoption are to come down.” 

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