Diamond House in Beaumont Leys, Leicester, which provides care and support for up to 44 older people a majority of whom are living with dementia, has been rated ‘Outstanding’ overall following an inspection by the Care Quality Commission.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of support given to those using Diamond House by a caring and passionate team, who put people at the heart of the service.
“People felt safe, staff were trained in how to protect people from abuse and knew what to do if they were concerned about the welfare of anyone using the service.
“During our inspection we saw staff who had the time they needed to support people safely. People were provided with assistance promptly and staff were always present in communal areas to help those in their care.
“People were supported by very kind, caring and compassionate staff who went the extra mile to provide people with high quality care. The whole team was extremely passionate about providing people with support based on their individual needs and there was a strong culture at the service of treating people with dignity and respect.”