Nottinghamshire home rated ‘Outstanding’

The Care Quality Commission has found the quality of care provided by Wren Hall Nursing Home in Selston, Nottinghamshire, to be ‘Outstanding’. 

Wren Hall is a large nursing home for older people, most of who are living with dementia. It provides accommodation for 53 people.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Rob Assall-Marsden, CQC’s head of inspection for Adult Social Care in the central region said: “Our inspection team were really impressed by the level of care and support offered at Wren Hall Nursing Home.

“Staff developed exceptionally kind, positive and compassionate relationships with people. They demonstrated person centred values, which placed an emphasis on respect for the individual being supported. People’s care was individualised, staff put them first and knew them really well.

“Without exception, people, visitors, staff and professionals were overwhelmingly positive about the leadership of the service. They felt that the reason for the consistent high quality of service came from the proactive and positive leadership which filtered down to all of the staff.

“Care was personalised, staff knew about people’s lives, their families and what they enjoyed doing. There was a wide variety of activities for people to participate in both within and outside of the service.”

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