Complaints and enquiries about residential care increased by 21% during the past year, according to the latest review of social care by the Local Government and Social Care Ombudsman.
While the report mostly examines home care, the Ombudsman reports that the demands on residential care are increasing, with most people choose to remain in their own home for as long as possible before considering residential care as an option.
The reports says that because of this, it is perhaps inevitable that those moving to residential care settings tend to have more complex needs. As a result, residential care homes have become a more specialised service, especially for people living with dementia or those at the end of life.
The report says: “The complaints we receive often highlight a lack of person-centred care and poor communication with residents and family members and between the range of health and social care agencies that may be involved in a person’s care.”