The St Monica Trust has become the highest scorer in the UK’s healthcare sector in its annual Hospitality Assured assessment.
The Trust retained its Hospitality Assured Premier status for the ninth consecutive year with its highest-ever score of 83.7%.
In their report, the Hospitality Assured assessors, said: “There exists within the St Monica Trust a strong desire to achieve high levels of excellence in all that the organisation attempts to do, but in particular in customer service and resident care.”
The charity, which operates four retirement communities across Bristol and North Somerset, improved on its previous year’s score by 2%.
St Monica Trust’s Director of Facilities, Ian Joyner, said: “To be recognised as a leader in customer service within the UK Healthcare sector is an achievement that everyone involved with the Trust can be proud of.
“Our commitment to excellence at all levels of the organisation has been a long-term investment. We expect to see even greater improvements in our customer offering with the opening of our newest retirement community, The Chocolate Quarter in summer 2017.”
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.