Suffolk home rated ‘Outstanding’

The Care Quality Commission has found the quality of care provided by Risby Hall Nursing Home in Risby, Bury St Edmunds, Suffolk, to be outstanding following an inspection in February.

Risby Hall Nursing Home provides accommodation with nursing for up to 34 older people, some of whom have a diagnosis of dementia. At the time of our inspection there were 32 people using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Jemima Burnage, CQC’s head of inspection for adult social care in the central region said: “Our inspection team were really impressed by the level of care and support offered at Risby Hall Nursing Home.

“Genuine friendships had been created and this was extended to people’s families who were welcome at the service and able to be as involved in the person’s care as much as the person wished them to be. The service had created a box of memories which people had contributed to stating what was important to them and what makes their place of residence a home.

“Engagement with other professionals, family and the community was strong and enhanced the quality of people’s lives. Staff were encouraged to develop deep and meaningful relationships with people they were supporting which helped them deliver person centred and compassionate care.”

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