Survey shows highest levels of residents’ satisfaction in its four years

Results from Your Care Rating, the UK’s largest survey of care home residents, shows the highest level of satisfaction since the survey began in 2012.

The 2015 survey, conducted by leading market research organisation Ipsos MORI, obtained views from over 20,000 residents across almost 1,000 homes and 37 providers, resulting in an average Overall Performance Rating (OPR) of 878 out of 1,000, up from last year’s 872.

Wallace View Care Home in Stirling was the highest scoring with an OPR of 999, followed by Tennyson Wharf Care Home in Burton Waters, Lincoln (998) and Arthurs Court in Street, Somerset (997). All three care homes received a higher rating than the top score in the previous year of the survey, which was 995. Care home ratings in the survey ranged from 675 to 999.

The OPR area average is highest in South Yorkshire, with an average score of 917, just ahead of County Durham and Teeside, with a score of 903 (see technical note below for how the OPR area average is calculated).

Just under 40% of those invited to participate in the survey responded. Questions relating to ‘staff and care’ received an average ‘theme score’ of 877, while the ‘home comforts’ theme score, which incorporates ratings of food and cleanliness, averaged 857. Meanwhile the average score for ‘choice and having a say’ – for example of what time to get up and go to bed – was 862. Again this year, ‘quality of life’ received the highest theme score with 926, higher than last year’s average of 922. This theme includes residents’ ratings of the opportunity they have to take part in activities and have visitors when they wish to.

Douglas Quinn, chairman on Your Care Rating, says: “The care home sector often receives a negative perception but the latest findings paint a broadly positive state of the care homes we surveyed. Our survey gives those who are in the best position to judge the standard of care, the residents, a chance to air their views.

“The 2015 Your Care Rating survey shows that most care homes are doing a very good job but we must not be complacent. This annual survey not only gives providers an opportunity to demonstrate their transparency and commitment, but also offers them insight into where they can still improve.

“As part of our desire to ensure the care home sector remains accountable and strives to continually improve its standards we recently introduced a complementary survey targeted at relatives and friends of care home residents. Over 16,500 people were invited to participate in a pilot by Ipsos MORI and we had a 50% response rate. Early results show that 93% of people are happy with the overall standard of their relatives’ care homes.”

All of this year’s results for every care home surveyed are displayed in detail on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed, giving vital information on what residents think of each home to help families who are choosing a home for loved ones.

The Your Care Rating survey has 28 questions and residents have the opportunity to add comments, which are then fed back anonymously to the care homes, alongside the survey results. All participating care homes receive a detailed report presenting their results, which includes benchmark scores for other care homes and provider organisations.

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