Care Home Management

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Care Home Live chat image | Guidance on Care Homes

Free guide to inbound call handling

A free guide is available to help care professionals improve their approach to inbound call handling.

Published by Moneypenny, the guide looks at why effective inbound call management matters, the importance of goal setting and benchmarks and the eight strategic steps to devising a call management strategy.

Stephanie Vaughan-Jones, head of health & care sector, said: “We know first-hand that many care providers find call handling difficult. Often, they don’t have adequate resource and so care givers are expected to chip in with answering ringing phones. This just isn’t effective use of their time, particularly for a sector which is already understaffed.”

The guide is available as a free download.


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