North East adult social care has the worst complaints record

The North East has the highest proportion of adult care complaints upheld, with the East Midlands area having the lowest, a new annual report from the Local Government and Social Care Ombudsman.

Other statistics from across the country include:

  • A total of 2,555 adult social care complaints and enquiries were received – a 1.8 per cent decrease on the previous year – resulting in 1,785 adult social care decisions
  • In total there were 16,899 complaints and enquiries, following which the Ombudsman made 3,525 recommendations for remedial action.

The annual review document complaints for 2018-19, and for this year, is accompanied by an innovative, interactive map to make each council’s information easily available.

Read the annual review.

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