The North East has the highest proportion of adult care complaints upheld, with the East Midlands area having the lowest, a new annual report from the Local Government and Social Care Ombudsman.
Other statistics from across the country include:
- A total of 2,555 adult social care complaints and enquiries were received – a 1.8 per cent decrease on the previous year – resulting in 1,785 adult social care decisions
- In total there were 16,899 complaints and enquiries, following which the Ombudsman made 3,525 recommendations for remedial action.
The annual review document complaints for 2018-19, and for this year, is accompanied by an innovative, interactive map to make each council’s information easily available.
Read the annual review.