Care Home Management

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Adept Care Homes integrates CoolCare software across its seven homes

Exemplifying the growing trend of care providers adopting digital solutions to optimise their operations, leading Midlands-based care provider, Adept Care Homes, has successfully implemented ‘best-in-class’ care home administration software to enhance the care it provides to residents.

Adept Care Homes, known for embracing technology, has successfully integrated CoolCare‘s care home administration software across its seven homes located nationwide. Highlighting the various aspects of the software designed to streamline operations, Adept Care Homes has experienced significant improvements in administration efficiency and process acceleration since using the innovative technology system.

On the software’s positive outcomes for the business, Barbara Granger, head of accounts at Adept Care Homes, said: “The implementation of CoolCare’s clocking-in system and enquiry management tools have revolutionised staff management for us. The live timesheets enable accurate tracking of staff hours across all seven homes, ensuring adherence to correct working hours. Ensuring we have the right people in the right places at all times is essential to help us deliver the high standards of care our residents deserve – and CoolCare just makes this easier.

“Critically, CoolCare’s occupancy management functions have significantly simplified the process for our business. It provides crucial weekly key performance indicators, comprehensive reports, average fee analysis, and detailed bed occupancy data for each home. Our management now has valuable insight to help them make informed decisions and optimise our occupancy levels at any time, making us more adaptable and prepared for change.”

Adept Care Homes also benefit from CoolCare’s training and webinars, enabling its team to stay up-to-date with the software’s functionalities. Barbara attested to the value of these resources, stating: “Adept enjoys the webinars, and we always learn something new!”

The advantages of CoolCare’s technology system extend beyond staff and accounts management. Since implementing the software, accuracy levels have improved significantly while the time spent on administrative tasks has reduced to two or three days per week, freeing up valuable time for other essential priorities.

Another notable benefit has been the reduced reliance on agency staff. By utilising CoolCare’s care home rota, management has been able to easily identify and promptly fill any empty shifts with existing staff, reducing the need for agency workers.

The implementation of CoolCare’s technology system was seamless, according to Barbara: “The system really was a blank canvas that was straightforward and easy to use. It’s user-friendly and is so clearly tailored to the care home industry, meaning it has exactly what we needed – it almost feels personal to our situation. It’s a one-stop shop, and I can’t see a care home working without it!”

For more information on CoolCare please visit


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