App-based feedback improves Derbyshire home service

Nether Hall in Swadlincote, Derbyshire, is one of the first care homes in the country to use a new app-based feedback system that gives the senior leadership instant information about the quality of the home.

Operated by Larchwood Care, Nether Hall has introduced the free ‘How did we do?’ app to enable families to raise concerns, or praise excellence, simply and effectively.   

At Nether Hall the app is accessed via a tablet device in the reception area to encourage any visitors to give instant feedback, even if they do not wish to download the app themselves. Sam Denis-Gillespie, home manager at Nether Hall Care Home said: “We hope that by doing this, we will be able to reward our staff who do a fantastic job, and quickly rectify any issues that may arise.”   

The How did we do? app is available from the App Store for iPhones and iPads and the Google Play Store for Android users.  

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