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Care home put into special measures

A care home that was ordered to improve after an inspection last year has been placed in special measures after standards were found to have fallen further.

The Care Quality Commission said standards at Willow View Care Home in Norton, Stockton-on-Tees, were “totally unacceptable” and “concerning”.

Residents, including those with dementia or physical disabilities, were not treated with dignity and respect. About 69 people were living at the home during the CQC inspectors’ visit in May.

Among the failings noted were:

  • A significant lack of a registered manager
  • Frequent unsafe levels of staffing
  • Blocked fire exits and incomplete adequate fire safety checks
  • Medicines stored or administered unsafely
  • Personal records not kept up to date
  • Records of complaints not kept
  • Insufficient infection, prevention and control measures

A previous inspection of the home, in March 2022, had noted breaches of regulations and returned a rating of “requiring improvement”.

An action plan was drawn up but inspectors found the care home’s leadership team had not addressed them.


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