However a care home is funded it must follow consumer law.
Contracts must be equitable and balanced and clearly define what services a resident is entitled too.
According to trading standards and consumer protection legislation consultants Business Companion, any change in terms must be communicated plainly and transparently.
If a care home is taken to court the judgement will take into account the health of residents.
Here are some top tips from Business Companion:
- Be clear with no ambiguity
- Have valid reasons for changing terms or services
- Confirm any changes in advance and in writing
- Explain the rights of the resident.
You can read the full article in our latest issue here.