Care Home Management

The Care Home Decision Makers’ Magazine

UK Care Home News

Woman using laptop at table | Residential Care Management

Care providers must embrace digital in 2022

Digital transformation will be one of the most important business issues for care home providers in 2022.

But while the world of digital has opened up in social care during the pandemic, there is still a need for the NHS and the DHSC to encourage care providers to invest more in digitisation.

Consultant Daniel Casson of digital specialists Casson Consulting London outlines the key trends providers need to be aware of so they can improve technology integration and empower employees.

Casson was a guest on our latest Digital Transformation podcast which you can listen to here.

Daniel Casson

Over the next 12 months Casson expects to see:

More discerning care organisations

Care operators are more aware of digital transformation. They understand the potential that implementing a transformation strategy could have on their business. However, operators will become more discerning about what they expect from solution providers and how new solutions link to, and even improve on, the existing technology in place. They will expect an openness and transparency in how software links to existing digital tools. My message to care providers is: Don’t accept what vendors are offering. Push them for better deals and hold them to account on transparency and ambitious roadmap plans.

Increased focus on data Collation and analysis

Now care organisations are realising the power of the data they hold, there will be a greater push to ensure that data is used for the following purposes:

  • To give better care and predictive care to the people they are supporting
  • To analyse care trends to ensure greater efficiency in care
  • To  give better care more efficiently using data analysis.

Integration with Shared Care Record

The Integrated Care Systems (ICSs) will kick in properly from April 2022. Much of the money for digitisation in the sector will flow through NHSX to the Integrated Care Boards (ICBs). They will rely on the inclusive views of the Integrated Care Partnerships (ICPs). It remains to be seen how these two bodies will work together, and there will be different strategies among the 42 ICSs. However, the ICSs will want the data that comes from care providers to contribute to the Shared Care Records they are putting in place.


There will be room for local, community-based initiatives to be founded on a co-production basis. If an individual or a small organisation has an innovative solution, 2022 will be the time to introduce it to the ICP to fund innovative ideas.

Personal Budgets

There will be a push for personal budgets to be more widespread and you may see development of innovative ways of paying for care which work for individuals, care providers and local authorities.

Focus on Efficiencies

Many organisations have realised they can use remote tools and activity groups to ensure the people they care for have a full diary of events and activities. The reliance on digital activity-based tools will continue to grow.

These views are based on what I see care providers and innovation solution providers focusing on now. The telling factor will be how the resources are funded to realise these innovative ways of working.


The CHM Podcast

The Latest UK Care Home News


WASHCO are national specialists in commercial laundry equipment, installing, advising and repairing across the UK from regional hubs.