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“Focus on the vulnerable and the voiceless,” says adult social care review

“Focus on the vulnerable and voiceless” is the message coming from the Local Government and Social Care Ombudsman’s latest annual review of adult care services.

Launched today, the Ombudsman’s annual review of adult social care over the past 12 months urges leaders to focus on the care of those who may be unable to speak up for themselves.

The report highlights key cases from the past year, including unreasonable travel expenses charged by a care home and fee top-ups paid by service users whose care is arranged by a council.

Now in its tenth year, the 2023 report sees the ombudsman upholding three-quarters of its detailed investigations. However, to maintain momentum, the ombudsman is pressing for care providers to provide customers with details about complaining to the ombudsman in their policies and procedures.

 The ombudsman is also calling ‘accountability gaps’ in its jurisdiction, ie day centres, to be closed.

Local Government and Social Care Ombudsman Paul Najsarek said: “I encourage providers of care – however funded – to focus on the fundamentals: providing good quality, safe services with well-run complaint functions which identify opportunities to improve where challenges arise.”


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