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Care homes must not neglect consumer law, says CMA

The Competitions & Markets Authority (CMA) has issued important guidance for care homes to ensure they are aware of consumer law.

The fundamentals of consumer law state that providers must treat residents and their representatives fairly. They must not mislead them or behave aggressively before and after any contracts are signed.

The guidance is outlined in detail in our latest issue.

Contracts must not put residents at a disadvantage, said the CMA, by tilting the contract too much in the care home’s favour.

Contract must be balanced and demonstrate that residents will get the service they expect, while fee structures must be fair and transparent.

Best practice is to consider fee variations by reference to a relevant, objective and verifiable price index.

Full story in our latest issue. Click here.

More articles on compliance here.

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