CQC appoints chief operating officer

The Care Quality Commission has appointed Kirsty Shaw as its chief operating officer.

Kirsty’s career has focused on leading operational change and improvement programmes across a number of public bodies in the environment and food, and agricultural sectors.

She is currently director of Transactional Services at Natural England. She will provide leadership across CQC’s corporate and customer-facing functions, which include people (human resources), legal services, governance, digital, finance, commercial and the National Customer Service Centre.

She will report to the CQC’s Chief Executive, Sir David Behan who said: “Kirsty joins CQC with immense experience of leading cultural and operational transformation across a number of bodies.

“The role of chief operating officer is vital for CQC as we continue to improve our efficiency and effectiveness while ensuring we remain focused on improving people’s experience of health and social care services in England.”

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