The Care Quality Commission’s head of adult social care says the examples of poor care and a culture in Bupa care homes, highlighted by secret filming by the Channel 4 Dispatches programme, was “wholly unacceptable.”
Andrea Sutcliffe said: “Bupa and its managers have a responsibility to provide safe, compassionate and high quality services but have failed to do so – despite their promises to address the concerns the Care Quality Commission has raised. Bupa has betrayed the very people it is paid to look after.
“The shocking evidence presented here of understaffing, bad practice and poor care confirms the issues we have raised and underlines why we have taken action.”
The programme highlighted shocking care at Bupa homes Crawfords Walk in Chester and Perry Locks in Birmingham.
Ms Sutcliffe continued: “We have used our enforcement powers to protect people and drive improvement – but it is ultimately up to Bupa to deliver this improvement and we will hold them to account through further use of our enforcement powers if they fail to do so.
“People living in care homes and their families and carers should be confident that their individual needs are prioritised and that they are treated with dignity and respect.
“While I would prefer services to improve and for people to stay in the care home of their choice, I am clear that if providers are not capable of making the necessary improvements then we will take action that may result in the closure of poor, unsafe services in order to protect people.”