Woman speaking | Guidance on Care Homes

CQC is taking “more action than ever before” lawyers tell care expo

“The Care Quality Commission is taking more action than ever before,” care lawyer Philippa Doyle told the Dementia, Care and Nursing Home Expo, held at the NEC last week.

The lawyer from Hempsons Solicitors said the CQC’s new risk-based approach had a greater focus on infection, prevention and control, COVID-19 measures and care and governance in care homes.

Her presentation at the DCNH looked at the CQC’s Fundamental Standards for care homes in England, in particular, “the four biggies” of person-centred care (regulation 9), safe care and treatment (regulation 12); safeguarding (regulation 13)  and good governance (regulation 17).

To hear CHM’s exclusive interview with Philippa Doyle at the DCNH 2021, click this link.

She warned care homes: “Get a complaint and you will get called. Probably, a CQC inspector will turn up too.”

Giving some tips on person-centred care, Doyle said that care plans should document residents’ preferences as well as their needs. Champions should be appointed in as many areas as possible to help ensure that residents feel ‘at home’ and not ‘in a home’.

On the subject of safe care and treatment she advised: “CQC loves an audit.” This will show that you are aware of shortfalls in your service and have a plan to rectify these. She added that MAR gaps are a big bug bear for the CQC. She said:  ”If there is one thing that you take away it is to make sure your MAR charts are complete at the end of every shift.”

Care homes can expect six-figure fines for breaches of safe care and treatment regulations. Settling for a Fixed Penalty Notice fine of £1,250 will also downgrade a rating to “requires improvement” until the next inspection.

Care Home Management partners Hempsons’ free social care advice line. To hear CHM’s exclusive interview with Philippa Doyle at the DCNH 2021, click this link.

Facebooktwitterredditpinterestlinkedinmail

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe to our newsletter
By continuing to browse or by clicking "Accept All Cookies" you agree to the storing of first and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy
Cookie Settings
Decline All
Accept All Cookies
By continuing to browse or by clicking "Accept All Cookies" you agree to the storing of first and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy
Cookie Settings
Decline All
Accept All Cookies
Cookie Settings
STAY UPDATED!
Thank you for visiting CHMonline.co.uk, the website for the leading magazine for care home managers, operators and directors. If you would like to receive the digital edition and/or the editor's regular newsletters via email please subscribe here.
Are you a care home staff member or operator?
Terms: Care Home Management (S&A Publishing) may use the information you provide on this form to get in touch with you with relevant industry news and promotions. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us. We will treat your information with respect. For more information please view our privacy policy.
By submitting this form you agree to the terms.
SUBSCRIBE