“The Care Quality Commission is taking more action than ever before,” care lawyer Philippa Doyle told the Dementia, Care and Nursing Home Expo, held at the NEC last week.
The lawyer from Hempsons Solicitors said the CQC’s new risk-based approach had a greater focus on infection, prevention and control, COVID-19 measures and care and governance in care homes.
Her presentation at the DCNH looked at the CQC’s Fundamental Standards for care homes in England, in particular, “the four biggies” of person-centred care (regulation 9), safe care and treatment (regulation 12); safeguarding (regulation 13) and good governance (regulation 17).
To hear CHM’s exclusive interview with Philippa Doyle at the DCNH 2021, click this link.
She warned care homes: “Get a complaint and you will get called. Probably, a CQC inspector will turn up too.”
Giving some tips on person-centred care, Doyle said that care plans should document residents’ preferences as well as their needs. Champions should be appointed in as many areas as possible to help ensure that residents feel ‘at home’ and not ‘in a home’.
On the subject of safe care and treatment she advised: “CQC loves an audit.” This will show that you are aware of shortfalls in your service and have a plan to rectify these. She added that MAR gaps are a big bug bear for the CQC. She said: ”If there is one thing that you take away it is to make sure your MAR charts are complete at the end of every shift.”
Care homes can expect six-figure fines for breaches of safe care and treatment regulations. Settling for a Fixed Penalty Notice fine of £1,250 will also downgrade a rating to “requires improvement” until the next inspection.
Care Home Management partners Hempsons’ free social care advice line. To hear CHM’s exclusive interview with Philippa Doyle at the DCNH 2021, click this link.