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Care homes urged to give their views on CQC strategy

Providers are being urged to contribute to the CQC strategy consultation as the regulator plans a radical revamp of how it inspects care homes.

On Care Home Management’s CQC Strategy special podcast our experts discuss what the regulator is planning.

They explain why it is crucial care homes do not miss the opportunity to share their thoughts before the 4 March deadline.

Neil Grant, partner at Gordons Partnership solicitors, accepted that a revamp was needed and said the body was keen to apply learnings from the COVID-19 pandemic.

“CQC does not want to go back to the old way of doing things,” he said. “There is a change towards enhanced technology-enabled monitored assessment. This may include targeted or focused inspections if they are deemed necessary.”

He pointed out that the CQC also wants to widen the definition of a provider of care.

“The CQC needs to be flexible in the face of new challenges, but I do question whether this is the right time for such a radical shift in methodology. There is so much uncertainty.”

CQC logo

Grant was joined on the podcast by Anne Smith. She is a nurse and former care home operations director and now management/nurse consultant at Brilliant Care Solutions.

She outlines the four themes of the consultation:

  • People and Communities to let people’s experiences drive regulation
  • Smarter Regulation to ensure assessments are more flexible and dynamic
  • Safety through Learning to encourage safer care cultures
  • Accelerated Improvement by targeting priority areas

“The idea of the four themes is to bring health and care systems together to work more effectively and reduce inequalities,” said Smith. “The CQC should be applauded for putting equality at the centre of what it does. We know there needs to be a sustained focus on taking health and social care forward together.”

Should we be worried?

In the podcast Grant and Smith discuss the four themes in detail. They explain what care homes should welcome from the strategy review and what they should be worried about. One area of concern is a greater reliance on written feedback.

“There is so much to learn from observing residents and seeing what they are trying to communicate non-verbally,” said Smith. “This could be lost if you are just relying on feedback from afar.”

You can contribute to the CQC consultation by clicking the link below.  The deadline is 5pm on 4 March.

Tune in to our podcast here.


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