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CQC targets people who face inequalities in new public engagement strategy

CQC has published a new three-year public engagement strategy.

This has four objectives:

  1. Build a trusted feedback service where people’s experiences drive improvements in care .
  2. Create a trusted, accessible public information service designed around people’s expectations and needs
  3. Develop an inclusive approach to proactively involving people who use services, their family, carers and organisations that represent or act on their behalf in shaping our plans, policies and products
    Involve a broader range of people and organisations, particularly people who are more likely to have a poorer experience of care and who may face inequalities.
  4. Work in partnership with organisations that represent or act on behalf of people who use services to improve care
    Partnerships are fundamental to maintaining trust and confidence with the public and to delivering our strategic ambitions.

CQC says that since publishing its previous public engagement strategy in 2017, public awareness of the CQC has increased from 51 to 67 per cent in 2021, with unprompted awareness increasing from 17 to 36 per cent over the same period. The number of experiences of care supplied via the Give Feedback on Care Service increased from 61,000 to 123,000 over the same period.

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