From 28 January English care home regulator the Care Quality Commission has started calling providers by phone two days after they receive the draft report to discuss the report findings.
From the pilot of the new contact process, the CQC said providers were able to better understand the basis for the judgments. Westhead said: “As a result, some challenges that might previously have been made have been avoided which has allowed us to publish some reports more quickly – a good thing for providers, CQC and the public.”
From Friday 1 March, the CQC will also introduce a new reporting template using clearer formatting, headings and bullet points to make reports easier to read.
- In her first blog as interim head of social care inspection, Debbie Westhead urges health and care providers “to work together as hard as we can to carry on providing safe and effective care”. She added: “Integration of health and social care is by far one of the most important factors we need to focus on in the next decade… supporting ageing and increasing independence — supporting people to ‘age well’ by bringing together health and care teams.” She describes publication of the Green Paper for adult social care as an opportunity “to start planning for a more integrated and successful future in the sector”.