Care Home Management magazine is delighted to announce a new expert roundtable webinar on care home customer service communications.
Recording this week, the roundtable discussion looks at how communications have become invaluable as care homes provide residents, families and their business partners with much-needed reassurance during COVID-19.
The roundtable is sponsored by Moneypenny, a leading outsourced communications partner that provides telephone answering, live chat, outsourced switchboard and customer contact solutions to hundreds of care providers across the UK.
It will convene an expert panel of communicators from award-winning care homes, as well as top level insight from Digital Social Care. Making up our expert panel are:
Stephanie Vaughan Jones, commercial manager from Moneypenny
Care Home Awards 2020 Communications category Winner, Parklands Care Homes group, represented by Jackie Macrae of Parklands Innis Mhor care home in Tain, near Inverness.
Care Home Awards 2020 Communications category Finalist, Care UK, represented by marketing director Jacqui White
Care Home Awards 2019 winner for communications, Canwick House Care Home, represented by home manager Catherine Paul
And, from Digital Social Care, digital transformation adviser Daniel Casson.
Our main topics under discussion include:
- How has COVID changed your home’s communications?
- How can your staff help you showcase great care home care
- The role of technology in communications
- Forthcoming communications challenges of 2021
Look out for the launch of this not-to-be missed round table later this week.
Only from Care Home Management magazine
Duncan Ashworth
Hi,
I sadly missed this roundtable, but would love to watch it if there was a recording taken.
Please do let me know!
Care Home Management
|AuthorWe plan to post the recording on Thursday 19 November. I’m sure you’ll enjoy what was a really interesting discussion over the value of, and methods of communications during COVID