Care Home Management

The Care Home Decision Makers’ Magazine

UK Care Home Supplier News

Bridging the knowledge gap – why F2F training must return to care homes

By Gary Hook, managing director of Edify Training

The necessary reliance on e-learning and virtual training during lockdowns has undoubtedly provided a lifeline for continuing education.

However, care home managers across the country are realising the urgent need to return to face-to-face training to bridge the knowledge gap created by the pandemic.

Edify Training has witnessed a surge in clients expressing concerns about the drop in skills among their staff due to the reliance on remote learning methods.

While e-learning and virtual training have their advantages, they lack the practicality and hands-on experience essential for developing and maintaining proficiency in care homes. The need for largely practical training has become apparent, as managers strive to restore knowledge and proficiency levels to pre-pandemic standards.

Gary Hook

During the height of the pandemic, care homes had to adapt quickly to remote learning methods to ensure the safety of their residents and staff. Virtual platforms became the primary means of delivering training, with webinars, video tutorials, and online courses taking precedence. Undoubtedly, these tools provided a means of continuity, allowing employees to stay up to date.

But virtual training has its limitations.

Care requires hands-on skills, such as person-centred communication, empathetic personal care, committed infection control, and appropriate incident management.

These skills are best learned through practical training sessions where participants can engage in role plays, simulations, and real-life scenarios. Face-to-face training allows for immediate feedback, interaction, and the opportunity to observe and learn from experienced trainers.

By returning to face-to-face training, care home managers can address the shortcomings of remote learning and provide their staff with the necessary tools to excel in their roles. Practical training sessions facilitate a deeper understanding of concepts, foster teamwork, and develop problem-solving abilities. They also allow participants to share experiences and learn from one another, creating a sense of community and solidarity.

Ultimately face-to-face training offers a unique opportunity for personalised instruction and mentoring.

Trainers can assess the individual needs of each participant, tailor the training accordingly and provide one-on-one guidance. This personalised approach enhances the learning experience and ensures that participants can apply their newfound knowledge effectively.

As we navigate the post-pandemic landscape, care home managers must prioritise the restoration of skills and knowledge to maintain the highest standards of care.

The urgency to bridge the knowledge gap created by the pandemic necessitates a return to face-to-face training. By combining the benefits of virtual learning with practical, hands-on instruction, care home staff can regain lost ground, enhance their proficiency, and provide exceptional care to their residents.

At Edify Training, we recognise the pressing need for face-to-face training in care home management. We remain committed to delivering comprehensive, practical, and tailored training programs that empower care home staff to meet the challenges of the post-pandemic era. Together, we can bridge the knowledge gap and ensure the well-being and safety of those within care.


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