Care Home Management

The Care Home Decision Makers’ Magazine

Insight & Analysis

Follow these tips for award-winning work wellbeing

Three care home providers have been named in the top ten companies for work wellbeing in the UK.

Recruiter Indeed’s Better Work Awards 2023 ranked Kingsley Healthcare as number one.

Its chief executive Daya Thayan told CHM that, as a family-run business, it has different values from many other care home groups, with a focus on compassion, kindness and transparency.  The aim is to create an environment in which workers’ physical and mental health (pictured) can thrive and where there is a culture to make things possible.

Thayan explained: “We wanted to make sure that every business has leaders that harness the best in others. This comes from investing in time, training and investing in a values system. Integrity is the cornerstone of our operation.”

Creating connections within a team has been fundamental, Thayan says. Examples of how connections are forged include a policy of knowing and referring to each staff member by name and supporting current and past workers to access financial support through its Kingsley Foundation.

Kingsley has also implemented career development programmes for management and leaders, NVQ level 5 to 7 training and nurse qualification. Staff are also paid at least the real living wage or higher, depending on local payment rates.  

Exemplar Health
Exemplar Health Care was ranked eighth on the list after it upgraded its employee assistance programme (EAP) this year.

Employees can access six dedicated counselling sessions should they need them, triaged by its EAP provider Health Assured. Exemplar Head of Human Resources Andrea Stoddart explained: “It can be about work-related stress, their home environment, advice, it is the whole gambit about their wellbeing.

Exemplar also uses the Medigold attendance platform, on which staff can register their absence and their health situation. Managers use this information to tailor return to work interviews.

There is also an occupational health call back service and referral service for long-term absentees. This process helps retain people who are often absent to support them back into work, alongside having welfare check ins with people when they are absent.

Stoddart said: “When they do get that call back, I think it has a big impact on them.”

Exemplar is also piloting staff meals with residents, which has improved service users’ nutrition as well as benefiting staff.

Stoddard said: “That has definitely led to better quality care outcomes. When staff are well and happy, we do not have to rely on agency staff.”

Anchor People Director Lisa Pearl said its application rates have risen exponentially since introducing a wellbeing portal and its People Plan.  Anchor was ranked 10th on the list, which is based on reviews by workers.

Pearl said: “Since we have focused on all elements of our people plan, our turnover rate has steadily come down and it is lower now for as long as we can remember.”

The People Plan covers all aspects of wellbeing, not just benefits and advice, with compassionate leadership being a key theme.

Pearl said: “Incredibly important is our diversity and inclusion strategy and our wellbeing strategy. “

This is about engaging colleagues so they feel they are listened to and treated fairly. The company also pays the real living wage.

Pearl added: “People want to be recognised and rewarded for the hard work they do. Our aim is to change perceptions of a career in care and we are doing that through a fully engaged workforce.”


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