Care Home Management

The Care Home Decision Makers’ Magazine

Insight & Analysis

WASHCO study: What care homes want from their laundry supplier

In a recent study by WASHCO, the UK’s leading commercial laundry specialist, 80% of care homes said their top demand from a supplier is reliability.

Amanda Symmons, Care Expert at WASHCO, dives into these findings, showcasing how WASHCO’s service and maintenance packages are setting the benchmark in the commercial laundry sector.

Unpacking care homes’ expectations for top-notch service

Here’s a snapshot of what care homes want, as uncovered by WASHCO’s research:

  1. Fast response times

Participating care homes believed a quick response from their laundry supplier is non-negotiable. That’s why WASHCO invests in their team, ensuring nationwide coverage with fast turnaround times.

WASHCO recently introduced web chat and online booking, making it easier than ever to get in touch, alongside trusted phone and email support.

  1. Minimise downtime

Breakdowns can cause a real headache – so it’s understandable that reducing downtime is a priority for most.

WASHCO is proud to boast high first-time fix rates and invests in skilled engineers, who carry a wide range of spare parts from key manufacturers to make this possible.

The laundry specialist also supplies its own smart equipment range – WASHCONNECT – which uses cloud-based technology and real-time temperature validation. These innovations give care homes 100% confidence that their laundry is clean, hygienic and infection-free. Plus, it empowers WASHCO’s in-house team to identify and solve faults remotely, before care homes even become aware of them, helping to keep operations running smoothly.

  1. Flexible, cost-effective packages

Care homes crave dependable, hassle-free service and maintenance solutions.

WASHCO can support with everything from fully comprehensive packages to annual maintenance checks and fixed-cost plans, giving care homes affordable solutions that suit their specific needs.

One package that has emerged as a favourite is WASHCO’s all-inclusive rental option, which covers servicing and upgrades with no hidden fees. If a machine can’t be fixed, WASHCO will replace it free of charge, giving care homes full peace of mind.

To access a free library of handy resources for care and nursing home laundries, visit the WASHCO website.

If you’re looking to transform the laundry operations at your care home, call the WASHCO team on 08000 546 546 or email


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