Care Home Management

The Care Home Decision Makers’ Magazine

UK Care Home News

two ladies laughing | Nursing Home Information

First week of care home visits a “week of broken promises”, families say

Relatives have described the first week of care home visits as a “week of broken promises”, says The Relatives & Residents Association (R&RA).

Association director Helen Wildbore said: “From what we are hearing, the Government’s promise of reuniting families has not become a reality for too many older people. From blanket bans to restrictive rules, families have faced [barriers] during the past seven days.”

Below are some of the problems faced by families, according to the R&RA:  

  • Homes refusing to reopen until 12 April or when residents have their second dose of the vaccine
  • Strict 30-minute visits in a dedicated visiting room, without consideration of individual needs
  • Restrictive visitor hygiene rules, eg, having to wash their hair before visiting, changing into a clean set of clothes on site
  • Essential care-giver status of relatives not recognised.


The Association also notes that some homes find themselves placed into a  perpetual, rolling lockdown, due to what it terms “overly-rigid” definitions of an outbreak.

Wildbore says: “Meaningful contact for the first time in a year has meant the first steps towards rekindling lost relationships, reigniting fading memories and reconnecting, albeit through latex gloves. However, our helpline has heard from people… disturbed by [relatives’] significant weight loss, the visible pain and distress or loss of cognition. “

She adds: “Lack of individual assessments is a clear breach of the guidance, and of care providers’ duties under the Human Rights Act and Equality Act.”

  • A new Partners in Care resource has been published to support care homes engage with visiting.

Related

The CHM Podcast

The Latest UK Care Home News

Washco

WASHCO are national specialists in commercial laundry equipment, installing, advising and repairing across the UK from regional hubs.