Key principles for a successful CQC inspection

CQC has come together with partners from across the adult social care sector to set out key principles and a shared understanding so that everyone gets the most out of inspection.

The new document addresses common misunderstandings and describes clear expectations.

Key underpinning themes that apply throughout all stages of an inspection include the following:

  • Everyone is looking to achieve the same outcome; great quality care for people using services.
  • Everyone has a role and it should be played professionally; with respect and dignity for all parties.
  • Everyone needs to be thoroughly prepared. The inspector needs to understand the service, including pre-inspection analysis of the provider’s information; and the provider should help everyone in their service to understand the inspection process and methodologies.
  • The inspector will not predict the rating until all the evidence has been gathered and analysed; this will not be at the inspection. However, they will be open-minded to all ratings, i.e. they will always be prepared to see outstanding care.
  • Great communication is the key to a constructive, professional relationship, and all parties will provide regular opportunities for open and transparent input and feedback.  
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