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Lack of management support prompts calls for care standards

A lack of management support and poor worker voice in care homes have prompted calls for new national standards for care and professional care workers, a report by the University of the West of Scotland (UWS)-Oxfam Partnership has identified.

The research concludes that pre-existing work quality issues have been compounded by the Covid-19 pandemic, including: safety concerns, including access to trauma support; and inadequate pay, terms
and conditions. This research points to staff feeling under-valued compared with NHS workers.

The report ‘Towards a Scotland that cares – a new National Outcome on Care for the National Performance Framework’ – calls for a new National Outcome on care to fill a gap in the standards for care, carers and care workers, including the unpaid.

UWS Lecturer Dr Chloe Maclean believes Covid-19 has thrust into the spotlight the problems concerning care in its unpaid and paid forms.

Each of Scotland’s National Outcomes is underpinned by a series of performance indicators, to measure and drive spending and policy progress.

In 2022, the National Performance Framework will undergo a comprehensive review process.

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