The Care Quality Commission (CQC) has rated Marina Care Home in Southport, Merseyside, inadequate and placed it in special measures following an inspection in August.
The inspection was prompted in part due to concerns received about staffing levels, safeguarding and cleanliness.
Marina Care Home provides accommodation and personal care for up to 33 people, some of whom are living with dementia.
The service was rated inadequate for being safe, effective, and well-led, and rated requires improvement for being caring and responsive.
Inspectors felt that basic safety and wellbeing needs weren’t always being met, and risks weren’t effectively managed.
Concerns centred on the following:
- Fluid records showed gaps of up to 17 hours
- Serious choking risks
- Heavily soiled furniture
- Failure to report safeguarding incidents, including injuries
- Inadequate staffing, induction and training
- Trip hazards (trailing wires)
- Unclear fire and evacuation information and malfunctioning fire doors.
However, more positively:
- People’s diversity and equality needs had been recorded in care records
- Staff were kind and caring
- People had been supported to consider their wishes in relation to care at the end of their lives.