NACC Awards 2020. Triumph Over Adversity Winners | Nursing Home Information

NACC celebrates 2020 award winners

The National Association of Care Catering (NACC) has crowned the winners of the NACC Awards 2020.

Taking place virtually this year, the awards celebrated the exceptional contribution of care caterers during this challenging year and included a new award for 2020: The Triumph Over Adversity Award. This award honoured the efforts of care caterers during the Covid-19 pandemic, from those working in care homes to those supporting the vulnerable in the community.

Sue Cawthray

Sue Cawthray, national chair of the NACC, said: “Congratulations to the NACC Awards 2020 winners. In what’s been an incredibly challenging year for our sector, it’s been an absolute honour to recognise and celebrate the extraordinary efforts and frontline contribution of everyone in care catering.

“Care caterers have shown without a shadow of a doubt how innovative, dedicated, compassionate and selfless they are – and how fundamental they are to quality care.”

The 2020 NACC Award winners are:

  • Care Establishment of the Year Award, sponsored by Hobart – Pear Tree Court, Care UK

Head Chef Stuart Passey and his team are passionate about using the best-quality ingredients and tailoring menus and mealtimes to residents’ tastes and needs, as reflected in the 98% resident satisfaction rating.

  • Meals on Wheels Award, sponsored by apetito – Hertfordshire Independent Living Service (HILS)

During the Covid-19 crisis, up to 1900 hot meals and 400 tea and breakfast packs were delivered daily, with caring visits and ‘Staying Happy’/‘Staying Active’ packs supporting wellbeing.

  • Catering Team of the Year Award, sponsored by Brakes – Meallmore Ltd

The ‘Meallmore Standard’ is a term widely associated with the food, hospitality and dining experience it delivers. The team of talented, engaging and motivated chefs lives by the mantra ‘if food isn’t fun, you’re doing it wrong’ and it’s this ethos that scooped them the award.

  • Catering Manager of the Year Award, sponsored by Unilever Food Solutions – Anne Dudley, Catering Support Manager, Hampshire County Council

Anne is a very busy manager who constantly seeks improvement, from working structures and practices to kitchens, kitchen equipment and communications systems. She’s written a catering staff induction guide and arranges training for chefs. During the Covid-19 crisis, Anne supported catering teams with additional staff, even stepping in to cook herself!

  • Our Care Catering Hero Award, sponsored by Premier Foods – Peter Hall, Head of Kitchen, Cranleigh Paddock Care Home

Determined to make life fun, particularly during lockdown, Peter made an ice cream cart to deliver ice cream to residents, helped build and extend the bird aviaries, made face guards for use at the home and other HCC Care sites and designed a unique ‘hands and heart’ plaque to thank the staff at Cranleigh Paddock.

  • The Triumph Over Adversity Award, sponsored by CaterCloud – Michael Buccu, Sous Chef, Gracewell of Ascot and The Umbrella Café, CIC, Whitstable

Michael Buccu – At the start of the pandemic, Michael lost his wife to Covid-19. Despite his own personal tragedy, he’s shown nothing but dedication, professionalism and support. He returned to the kitchen and through his grief continued to work with his head up, producing fantastic food for the residents and keeping the team going.

The Umbrella Café CIC – The Umbrella Café welcomes callers for coffee and home cooked lunches made using surplus food from Fare Share and donations from local suppliers. After joining forces with Food Friends, it delivered around 3060 meals and 400 breakfast parcels to 165 regular beneficiaries from late March to September.

  • Region of the Year Award, sponsored by Meiko – North Region

Congratulations to the North region who retained the award for a second consecutive year.

  • Pam Rhodes Outstanding Achievement Award, sponsored by Robot-Coupe – James Clear, Hotel Services Manager, Care UK

James’ exceptional standards of care, compassion and professionalism have gained the respect and admiration of his colleagues and the wider industry. An early adopter of the IDDSI initiative, James has developed his organisation’s training programme to ensure residents enjoy texture-modified meals that appear similar to other diner’s meals, while being safe, well-presented and appetising.

  • National Chair’s Award: Neel Radia

Sue Cawthray awarded this special recognition to Neel Radia for the huge amount of work he’s done for the NACC and his many achievements. Neel’s standout successes include propelling the Meals on Wheels campaign into public consciousness and onto the political agenda and launching the first ever professional qualification in health and social care catering.

To watch and relive the NACC Awards 2020 ceremony visit

You can also hear expert catering advice from Sophie Murray, deputy chair at the NACC on our Catering Special Roundtable podcast.

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