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New CQC guidance on culturally appropriate care

CQC has produced guidance on culturally appropriate care. The web resource contains examples and good practice to help care providers think about different ways people’s culture might affect the way they wish to receive their care and support.

Contents in the online resource include:

  • Why culturally appropriate adult social care is more important during the coronavirus (COVID-19) pandemic
  • How culturally appropriate care is relevant to the regulations and our key questions
  • Key points for everyone working in adult social care
  • More key points for registered managers
  • More key points for senior staff and keyworkers
  • More key points for care staff
  • Examples of culturally appropriate care
  • Cultural values.

Culturally appropriate care is about being sensitive to people’s cultural identity or heritage, religion, sexuality or gender identity, or disability, for example, the use of British Sign Language.

Understanding and communicating well with people of different cultures is about person-centred care. The CQC says: “Often, only small changes are needed to make a big difference to people.” These may include:   

  • asking people – or those who represent them – questions, especially if you are unsure
  • understanding and meeting people’s preferences
  • being curious about what are the important components to supporting people to live their fullest lives.


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