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Care UK dementia nurse receives Queen’s Nurse award

Care UK Head of Nursing, Care and Dementia care Suzanne Mumford has received The Queen Elizabeth the Queen Mother Award (Queen’s Nurse award) for Outstanding Service.

Mumford was recognised for her constant innovation. She initially joined Care UK in 2018 as quality development manager and has since progressed to lead a new team under the direction of Rachel Gilbert, the organisation’s director of care, quality and governance.

Key achievements include the implementation of a sector-leading initiative to help enrich the lives of those living with advanced dementia. The Namaste programme now runs across all Care UK homes to ensure those most impacted by dementia – between 12-13% of those living in our homes – receive a comforting, one-to-one sensory experience during dedicated sessions, which focus on their mental and physical wellbeing. As a result, residents have become more alert and communicative.

Another passion of Suzanne’s is to decrease the use of psychotropic drugs in Care UK homes, and she has achieved reductions of 26 per cent due to better identification and resolution of unmet needs of those living with dementia.    

Under Suzanne’s leadership, Care UK is launching an academy for the training and development of their care home nurses, called the Seacole Academy for Care and Clinical Excellence. As part of this, team leaders or senior carers at Care UK get the chance to train to be a nurse, or to step into a health care assistant role.

Rachel Gilbert, director of Care, Quality and Governance at Care UK, said: “Her compassion and her leadership mean that colleagues at every level, and in many different roles, feel empowered to provide the best care possible for our residents.”

Suzanne and other recipients received her award during the Queen’s Nursing Institute’s ceremony on Monday 28 November. She is pictured here (left) with DHSC Chief Nurse for Adult Social Care Deborah Sturdy.


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