NHS Nation Services Scotland (NSS) has set a helpline to deal with social care supplies during COVID-19.
At the moment, this helpline is to be used only in cases where there is an urgent supply shortage and a suspected or confirmed case of COVID-19. This will be reviewed regularly in the coming days and weeks.
The following contact details will direct providers to the NHS NSS triage centre for social care:
- Email: email@example.com
- Phone: 0300 303 3020
When contacting the helpline, providers will be required to:
- answer a series of short screening questions
- confirm they have fully explored business as usual procurement routes
- confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
- provide their Care Inspectorate registration number.
The helpline will be open 8am – 8pm, 7 days a week.