Scotland sets up social care supplies helpline

NHS Nation Services Scotland (NSS) has set a helpline to deal with social care supplies during COVID-19.   

At the moment, this helpline is to be used only in cases where there is an urgent supply shortage and a suspected or confirmed case of COVID-19.  This will be reviewed regularly in the coming days and weeks. 

The following contact details will direct providers to the NHS NSS triage centre for social care:

When contacting the helpline,  providers will be required to:

  • answer a series of short screening questions 
  • confirm they have fully explored business as usual procurement routes
  • confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
  • provide their Care Inspectorate registration number.

The helpline will be open 8am – 8pm, 7 days a week.

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