Proactive investigation powers relating to complaints about social care are among proposals set out by the Local Government and Social Care Ombudsman.
In its triennial review of public accountability arrangements, the LGSCO sets out a number of proposals affecting social care providers:
- New powers for the LGSCO to conduct proactive investigations on behalf of those who lack the ability to complain about care
- Mandatory signposting by all adult social care providers to the LGSCO
- Legal obligation on providers to produce and consider, at board level, an annual review of complaints, including a mandated data return, which is available to the public.
The review, entitled: Review, Refresh, Renew, aims to strengthen the public voice in adult social care following what are described as “significant changes in public expectations over time”. Explaining, Michael King (pictured), chair of the Commission for Local Administration in England, said: “Increasingly, the people who come to us are not just interested in resolving a narrow personal dispute. They want to see meaningful change and learning flow from the concerns they raise when poor local administration touches their lives, their families, and their neighbourhoods.”