Suffolk care home is rated Outstanding

The Care Quality Commission has found the quality of care provided by White Gables Residential Care Home, in Felixstowe, Suffolk, to be Outstanding overall following an inspection carried out in January.

White Gables Care Home provides accommodation and personal care for 37 older people, some living with dementia. Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said: “Our inspection team were impressed by the level of care observed at White Gables Residential Care Home. People were consistently treated with outstanding kindness, respect and compassion.

“Staff were highly motivated and spoke passionately about their job and understood the importance of providing excellent care to the people living in the service.

“Meaningful relationships had been established between people and all the staff. Feedback from people and their relatives about the care they received was exceptionally complimentary acknowledging the exemplary approach of staff.

“The service had dynamic management and leadership. There was an open and inclusive culture within the service. Staff spoke highly of the management team, and told us they felt supported in their roles.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”


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