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Swifter action and shared information at the core of three-year Scottish care regulation plan

The care regulator for Scotland has pledged to act more swiftly when needed and to share information on the quality of care within services, as part of a pledge to deliver greater market oversight including of sustainability over the next three years.

The Care Inspectorate’s Corporate Plan 2022-2025 sets out three main domains for care providers: High-quality care for all; improving outcomes for all and everyone’s rights are respected and realised.

Each domain contains a number of objectives affecting the regulation of care home providers:

High Quality Care:

  • Give voice to those experiencing care, encourage feedback from services and our delivery partners.  
  • build upon our flexible, risk and intelligence-led approach to ensure our scrutiny, assurance and quality improvement support activity is risk-based, proportionate and intelligence-led.  
  • Use intelligence to understand the current issues and risks affecting the care sector and anticipate any longer-term issues, informing our interventions and our strategic approach.
  • Develop a market oversight capacity and capability. This will enable us to gather intelligence on financial risk in the social care market and provide oversight on the sustainability of services to further improve care and public assurance.   

Outcome Indicators include:

  • % services with good or better grades (across all Key Questions)
  • % of services with good or better grades at first inspection following registration
  • Average time a service continues to have a grade of less than adequate
  • % of services we expected to be good or better which remained so
  • % of complaints about care that were resolved within the relevant timescales

Improving outcomes for all:

  • Collaborate with and support services to continually improve through robust and thorough self-evaluation and the provision of information, resources, guidance and quality improvement programmes based on lived experience.
  • Embed the Health and Social Care Standards, ambitions of The Promise, equality and human rights in improved outcomes by listening to and supporting those experiencing care to influence their care and individual outcomes.    

Outcome indicators include:

  • % of people telling us they are happy with the quality of care and support they receive
  • % of people telling us that our quality improvement support will improve care

Everyone’s rights are respected and realised

  • Collaborate with support services and local communities to co-produce models of care with those experiencing care and support, ensure that they are protected, and their rights are upheld and respected.
  • Collaborate with partners, including the Scottish Human Rights Commission and the Mental Welfare Commission, to promote and support human rights.  

Outcome indicators include:

  • % services good or better for Key Question 1: How well do we support people’s wellbeing?
  • % of people telling us they make decisions about their own care.


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