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Unpredictable hours cause care exodus, says Sona

Close to one in every two care sector employees are thinking about a role change this year, according to new research published today by workforce software company Sona.

In a survey of 750 staff working in care in the UK, 30 per cent said they are looking at a new role within care, and 14 per cent could quit the sector entirely.

Respondents highlighted the influences on their decision to switch employers: topping the list is relationships with residents (63 per cent) followed by more flexible schedules and salary (62 per cent).

Over half of staff (54 per cent) voiced concern with unpredictable hours, with almost 20 per cent of affected workers considering leaving the sector.     

The findings were revealed as part of Sona’s Rethinking Retention report, which also looked at the factors most likely to make staff feel happy about working for their current employer. Topping the list is more recognition from management (92 per cent), followed by better internal communication (91 per cent), having more freedom to choose their working patterns (90 per cent), and better mental health support for employees (90 per cent).

Richard Upshall, product director for health and social care at Sona, said: “The status quo is clearly not sustainable, so providers should give themselves permission to radically rethink how they support, engage and motivate their staff. That includes looking at the role technology can play in creating more flexible working patterns, enhancing team communication and recognition, and supporting staff wellbeing.”


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