Care Home Management

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Access Group staff retention

­­Improving retention through technology

The care sector faces significant challenges in recruiting and retaining staff.

The turnover rate of 28.3% recorded in 2022/23 paints a striking picture, with nearly 390,000 individuals departing from their roles annually. Beyond the emotional toll of staff turnover, there is a substantial financial burden associated with each new hire, estimated to be around £3,000.

One of the primary factors driving this turnover is the burden of manual paperwork imposed on carers.

This administrative task can lead to burnout and a sense of disconnection from the core purpose of their work – providing compassionate care to those in need. Embracing digital solutions presents a viable pathway to alleviate this burden, freeing up carers’ time to focus on meaningful interactions with service users.

Furthermore, the shortage of opportunities for career advancement within the sector heightens feelings of undervaluation among staff. Digital platforms offer a lifeline in this regard, providing real-time insights into care provisions and offering accessible avenues for professional development. Empowering staff with the tools and resources they need to grow not only enhances job satisfaction but also fosters a sense of loyalty and commitment to the organisation.

Issues with timely and accurate payments further compound the challenges faced by care staff. Late or inaccurate payments can undermine morale and undermine trust in the organisation. By implementing digital solutions for time tracking and payroll management, care providers can ensure that staff are compensated fairly and promptly for their hard work.

Moreover, technology holds the key to fostering more cohesive and efficient communication within care teams. Mobile apps and real-time messaging platforms facilitate seamless information sharing and collaboration, ultimately leading to better outcomes for service users.

Ultimately, embracing technology is not just about mitigating challenges; it’s about creating a more supportive and sustainable work environment for care staff. By investing in comprehensive care management software like Access Care Management, care providers can empower their workers through automating administrative tasks, offering eLearning on demand, facilitating faster and more accurate payments, improving collaboration, and building a more supportive and empathetic workplace culture.    

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