For sector tech specialist, Sekoia, the pandemic has forced them to explore new ways of implementing their care planning product.
Before COVID-19, Sekoia emphasised on-premise implementations, however since the pandemic, they have had to adjust to virtual implementation.
Neha Mehta, head of customer success says: “In a perfect world, we would go for a mix of virtual and on-site implementations, depending on the complexity and what our customers prefer.
“The virtual alternative is beneficial in many ways. Besides being somewhat cheaper and providing flexibility for both the supplier and provider, it’s more bite-sized and individualised than the class room sessions.
“So far, the virtual implementations seem as good as on-site implementations, but Zoom meetings cannot substitute being together in the same room. Some stuff just gets lost in translation. But for now, virtual implementations will have to do”.
Despite the benefits, virtual meetings can create problems, such as people holding back questions or unexpected technical difficulties.
However, virtual implementations will be part of Sekoia’s implementation process for “as long as it makes sense”.
The new normal will be an adjustment for the whole sector. The pandemic can be used as a catalyst for change, for a better tomorrow.