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two visiting relative in care home | Nursing Home News

CQC publishes guidance on new visiting regulation in force from Saturday

Guidance on the new CQC Regulation 9A: Visiting and accompanying in care homes, hospitals and hospices has been published.

The regulation comes into force on Saturday 6 April and covers three key areas:

  • people staying in a care home, hospital or hospice can receive visits from people they want to see
  • people living in a care home are not discouraged from taking visits outside the home
  • people attending appointments in a hospital or hospice, that do not require an overnight stay, can be accompanied by a family member, friend or advocate if they want someone with them.

Guidance states that providers must support people who use their service to receive visits in person from people they want to see, when they want to see them, unless there are exceptional circumstances that prevent this from being possible.  

Providers must not discourage visits out of the care home or impose unreasonable rules that could effectively act as a restriction, unless there are exceptional circumstances.

Providers must consider that any restriction to a person’s right to receive visitors is lawful, has a legitimate aim and is proportionate. Proportionate means that there is the least restriction possible to achieve the aim.

In consultation to support the new regulation, there was widespread support for the principles and the clarity offered by the guidance.

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