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Wales highlights role of leadership and management in ending abuse and neglect

The Welsh Government proposes added scrutiny of leadership and management in care homes in a new draft action plan to end the abuse and neglect of older people in Wales

Out for consultation until October 17, the plan has the following aims:  

  • help older people live independently and with dignity
  • give older people who are at risk of abuse or neglect adequate support from safeguarding services
  • help older people experiencing domestic abuse or sexual violence access relevant support
  • protect older people receiving care and support from abuse or neglect.

The report notes that a negative culture in care home services creates the environment in which the neglect, abuse and breaches of people’s human rights can occur.  

It highlights that better understanding of infection risks could have prevented many care home deaths during the Covid pandemic. To support this, Age Cymru will continue its engagement with care home residents to develop good practice.

Key findings in the report relating to care homes includes the following:

  • In general, people and their families were positive about care provided in most services  
  • The need to improve access to support for people speaking Welsh as their first language
  • Additional staff training in dementia and environment, and medicines management
  • Improve hospital discharge for people living with dementia.   


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