Excellent customer service coincides with excellent communication.
Covid-19 has resulted in a significant increase in call volumes to care homes.
Care staff are often too busy to answer phone calls and messages can get lost or forgotten about.
Using live chat could be one way care homes could improve their customer service.
These are some of the responses we’ve had surrounding the communication challenges care homes face on the Moneypenny care home customer service communications survey.
What would you say are the biggest communication challenges your care home might face in 2021?
Have your say! Take part in the short survey online at https://www.surveymonkey.co.uk/r/KW5TQCD.
Learn more about how to provide better customer service through the use of communications technology in the new Care Home Management magazine webinar.
And look out for the customer service communications feature coming in the January issue! All of our previous issues can be found here.